Additional information on our complaints procedure.

In the unlikely event of you having any reason to complain about any aspect of our service, in the first instance you should contact our Customer Services Department on +44(0)20 3700 0100 or email [email protected], as the vast majority of complaints can be dealt with at this level.

If Customer Services are unable to resolve your complaint, you should refer the complaint to our Compliance Department. Please set out your complaint in writing, so that the Compliance Department can investigate it fully. The Compliance Department will consider your complaint and give a full written response within eight weeks of receiving the complaint.

Please write to:
Compliance Department
SVS CFDs
110 Fenchurch St
London
EC3M 5JT

CFD trader is a trading name of IG Markets Limited, a company registered in England and Wales no. 04008957. Registered Office: Cannon Bridge House, 25 Dowgate Hill, London, EC4R 2YA. Authorised and regulated by the Financial Conduct Authority, Firm No.195355.

SVS Securities Plc. Registered in England and Wales no. 04402606. Registered Office: 20 Ropemaker Street, London, EC2Y 9AR. Authorised and regulated by the Financial Conduct Authority, Firm No. 220929. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.

Risk Warning: Remember that Contracts for Difference are a leveraged product and can result in losses that exceed your initial deposit. CFD trading may not be suitable for everyone, so please ensure that you fully understand the risks involved. Trading in CFDs carries a high degree of risk, and prices may change quickly and go down as well as up. Past performance will not necessarily be repeated and is no guarantee of future success. CFD contracts can only be settled in cash. Transactions in CFDs may also have a contingent liability. Contingent liability investment transactions, which are margined, require you to make a series of payments against the purchase price, instead of paying the whole purchase price immediately. You may sustain a total loss of the margin you deposit with a firm to establish or maintain a position. If the market moves against you, you may be called upon to pay substantial additional margin at short notice to maintain the position. If you fail to do so within the time required, your position may be liquidated at a loss and you will be responsible for the resulting deficit.

The information on this site is not directed at residents of the United States or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation. Read our Terms of Business.